E-book
Crucial conversations tools for talking when stakes are high
Record details
- ISBN: 0071772200 (electronic bk.)
- ISBN: 9780071772204 (electronic bk.)
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Physical Description:
electronic resource
remote
1 online resource (xviii, 244 p.) - Edition: Updated 2nd ed. /
- Publisher: New York ; London : McGraw-Hill, c2012.
Content descriptions
| General Note: | Previous ed.: 2002. |
| Bibliography, etc. Note: | Includes bibliographical references (p. 231) and index. |
| Formatted Contents Note: | What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. |
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| Subject: | Interpersonal communication Interpersonal relations Interpersonal communication Interpersonal relations |
| Genre: | Electronic books. |
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Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com
